Refund policy

At IndiPulse, we are committed to providing our customers with a smooth and satisfying shopping experience. However, if you are not completely satisfied with your purchase, we're here to help. This Refund & Returns Policy outlines the conditions and process for requesting a return or refund.

Refund Eligibility

Refunds and returns are available within 15 days of receiving your order.

To be eligible for a return or refund:

  • The item must be unused and in the same condition as received.

  • The item must be returned in its original packaging.

  • A valid proof of purchase, such as your order confirmation or receipt, is required.

Return Process

To initiate a return, please contact our customer support team at ecomraja26@gmail.com with your order details and the reason for your return request.

Once your request is reviewed and approved, we will provide you with the return instructions and the return address.

Shipping Costs

Customers are responsible for the shipping charges incurred while returning an item unless the product received is damaged, defective, or incorrect.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery at ecomraja26@gmail.com.

Please include your order number along with clear photographs of the product and its packaging. After verification, we will arrange a replacement or process a full refund, as applicable.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Personalized or customized products

  • Gift cards or promotional vouchers

  • Clearance, final sale, or non-returnable products (where specified)

Refund Processing

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund request.

Approved Refunds: Refunds will be processed within 7–10 business days and credited to your original payment method.

Rejected Refunds: If the returned item does not meet our return eligibility criteria, we will inform you via email with the reason for the rejection.

Late or Missing Refunds

If you have not received your refund after the processing period:

  1. Check your bank account or payment method.

  2. Contact your bank or card issuer, as processing times may vary.

  3. If you still have not received your refund, please contact us at ecomraja26@gmail.com.