Shipping policy

At IndiPulse, we are committed to delivering your orders safely and as quickly as possible. This Shipping Policy outlines how we process, ship, and deliver orders placed through our website.

Order Processing

All orders are processed within 1–3 business days after successful payment confirmation. Orders are processed only on business days, excluding Sundays and public holidays.

During peak seasons, promotional events, or unforeseen circumstances, order processing may take slightly longer. In such cases, customers will be notified whenever possible.

Shipping Time

Once your order has been dispatched, the estimated delivery time is typically 4–8 business days, depending on your delivery location and courier service availability.

Delivery timelines are estimates and may vary due to weather conditions, courier delays, remote serviceable areas, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed. Any free shipping offers will be clearly mentioned on the website whenever available.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or message containing your tracking details, allowing you to monitor the delivery status of your shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at the time of placing an order. IndiPulse is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping details provided by the customer.

Delivery Attempts

Our courier partners may make multiple delivery attempts. If delivery cannot be completed due to customer unavailability or an incorrect address, the package may be returned to us. Additional shipping charges may apply for re-dispatch of such orders.

Delayed Deliveries

While we strive to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including courier operational issues, natural events, public holidays, or high order volumes. We appreciate your patience in such situations.

Damaged or Missing Items

If your package arrives damaged, or if any item is missing, please contact us within 48 hours of delivery at ecomraja26@gmail.com with your order number and clear photographs of the package and product. We will investigate the issue and provide an appropriate resolution.